SHIPPING & DELIVERY

WHEN:

For each product we indicate when it can typically be expected to ship, means leaving our premises. These indications are not binding; times may vary due to unforeseen circumstances. If you need to make sure you have an item delivered by a certain date, please contact us by emailing us at sales@fornogourmet.com or calling us at +65-91145326 before placing your order.

 

Once we have received payment for your order in full, we will process your order as soon as possible during our working hours (Mon–Fri 10:00–20:00 GMT+8, except public holidays), and we will notify you via email once the order has been shipped.

Transit (the time in between dispatch at our end and delivery at yours) depends on several factors, usually none of which we have control of, including those chosen by you, such as carrier and destination. If the carrier provides it, we will give you – in our "shipped" email notification to you and , if applicable, in the order details here on-line – a web address where you can track the shipment once it has left our warehouse.

 

Within Singapore:

Typically, transit takes 2–3 business days.

Delays may be possible due to the current Covid-19 situation.

 

Same-day delivery:

For items in stock and if you need the items urgently / same day***, please contact us by emailing us at sales@fornogourmet.com or calling us at +65-91145326 before placing your order.

*** In mainland Singapore only, except places requiring special clearance. Extra charges of S$18.00 will apply. Exact delivery times cannot be confirmed or guaranteed. We are not responsible for any delays caused by the courier or enroute.

 

HOW:

During checkout we offer you at least one, often multiple options for shipping or delivery, along with pricing information. Please select the one which seems most appropriate for you.

 

Within Singapore:

We do not deliver to addresses in Jurong Island, any protected place requiring special clearance such as, but not limited to, military bases, free-trade zones, or similar.

Pick-up / Self-collection:

Pick-up / Self-collection is available upon checkout. If you have selected this option and have fully made payment, please contact us by emailing us at sales@fornogourmet.com or calling us at +65-91145326 to arrange a pick-up / self-collection date and time.

 

COST:

  • Except for same-day urgent deliveries, we charge a flat rate of S$12.00 per delivery for all orders below $125.00.

  • For express/same-day delivery, an extra charge of S$18.00 will apply. Please contact us if you require this.

  • For orders $125.00 and above, delivery is free!

Please note that, in rare cases, some carriers may charge extra for multiple delivery attempts after failing to meet you or due to the address provided by you being incomplete or incorrect.

If you require any other special arrangements, please contact us by emailing us at sales@fornogourmet.com or calling us at +65-91145326 before placing your order. We will do our best to fulfil your requests!