RETURN & REFUND POLICY
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Thank you for shopping at Forno Gourmet. If you're not entirely satisfied with your purchase, we're here to help!
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RETURNS POLICY:
Under our Returns policy, returns are defined as you sending or delivering products purchased from us back for the purpose of refund or exchange, within 14 days from delivery date. Returns for other purposes or beyond the specified periods are not possible and will be refused.
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IMPORTANT:
Under Singapore's current safety measures to prevent the spread of Covid-19, please contact us at sales@fornogourmet.com to confirm an appointment to return with us prior to your showing up. Otherwise entry to our premises may be refused. We strongly recommend using a courier service instead.
To be able to accept your return, we will require:
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A valid receipt or proof of purchase indicating full details of the order, invoice number and purchase date.
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Your item must be unused and in the same condition that you received it.
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Your item must be in the original packaging.
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SHIPPING:
When returning an item, in any case and for both ways, you are responsible for all matters of transportation, including the cost of shipping/delivery and handling fees. We will not be responsible for loss or damage in transit. Transportation and related costs are non-refundable and non-reimbursable, including all costs for shipping or delivery of repaired items or replacements/exchanges to you, means any transportation cost borne by us will be invoiced to you or, in case of refund or exchange, deducted from your refund or credit. Once we have received and inspected your returned item, we will send you an email confirming receipt of your returned item and notifying you of approval or rejection or refund / exchange request. If approved, we will process your refund / exchange request.
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REFUNDS / EXCHANGE:
Certain types of products or tangible or virtual assets are generally non-refundable and non-exchangeable:
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Products marked as "no refund" or "not refundable" in the product description.
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"Clearance Sales" products, such as "Must go" or "ex Demo".
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Consumable products, such as single-use items or liquids.
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Canisters of any sort, or any item with a broken safety seal.
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Products from which the serial number has been removed.
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Coupons, vouchers or gift cards.
To be eligible for a refund or exchange, your item must not be one of the list above, be unused / in original condition and must also be in its original packaging.
If eligible and approved: within a reasonable number of working days, a credit will be applied; depending on exchange or refund, via the original method of your payment. We do not entertain requests for refund to anyone else than the original purchaser or through any payment method other than what was originally employed for payment of the order. Any expenses, such as fees for bank transfer, must be borne by you, the beneficiary.
In certain cases where only partial credits may be granted, such as, but not limited to, if any item, or part/accessory thereof, is not in its original condition, damaged or missing.
You have the right to cancel your order before we have accepted it and the contract between you and us is completed, means after your order has been created or confirmed, and before it has been shipped. To cancel an order, please contact us via the contact information on the Website, or by emailing us at sales@fornogourmet.com, or contacting us at +65-91145326. If you decide to cancel your order after it has been paid by you and before it has been shipped, we may refund your payment.
Please allow time for the credit to be processed by us and the institutions involved. If you have not received a refund after several days, please verify how you had made your original payment and check accordingly, for example your bank or credit card statement. Eventually consider enquiring their processing time.
Should more than 30 days have passed since our approval and you have not yet received your refunds / exchange, then please contact us at sales@fornogourmet.com and we will assist you accordingly.
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REFUNDS DUE TO OVERPAYMENT:
If we have received an overpayment, means a payment exceeding the total amount due for your order, we may, upon your request, refund the overpaid amount via the original method of your payment to the same account, provided the amount overpaid is greater than any fees and charges for transfer and/or administration to be borne by you. Please note that, alternatively, we may hold the amount overpaid and credit it against your next order.
Thank you.
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